Supplemental & Reference Materials

For use with Winn’s CE Louisiana Curriculum

Module 1:  Air & Bloodborne Pathogens

Occupational Safety & Health Administration, https://www.osha.gov/

Centers for Disease Control & Prevention, https://www.cdc.gov

National Institute for Occupational Safety & Health:  https://www.cdc.gov/niosh

Module 2:  Sanitary Drainage

2015 International Plumbing Code, https://codes.iccsafe.org/content/document/550

Louisiana Administrative Code (Title 17), https://www.doa.la.gov/media/os2nmyc4/46v55.pdf

Module 3:  Customer Service

Legendary Service by Ken Blanchard

The Customer Rules by Lee Cockerell

Delight Your Customers by Steve Curtin

Module 4:  Gas Pipe Sizing

2015 International Fuel Gas Code, https://codes.iccsafe.org/content/IFGC2015

Module 5:  Financial Statements for Industry Professionals

BizStats:  http://www.bizstats.com/

Small Business Administration:  https://www.sba.gov/

Small Business Development Centers:  https://www.sba.gov/local-assistance/resource-partners/small-business-development-centers-sbdc

Module 6:  Laws & Rules

Louisiana Administrative Code (Title 17), https://www.doa.la.gov/media/os2nmyc4/46v55.pdf