The sections below contain step-by-step directions for the most common actions on our website (which is actually a full-function Learning Management System).

Creating Your Account
  1. When you register for your first course, click “Proceed to checkout”.
  2. On the left side, enter your billing & shipping information.
  3. Be sure to list “Other Participants” if you are registering someone else.
  4. Select your personal Account Username & Account Password.
  5. Be sure to enter your License Type & Number (“N” if not licensed).
  6. This will create your account along with your first order.
Ordering Your Course
  1. Find your course via the “Courses” menu at the top or scroll down to the list of courses on the home page.
  2. Click on the exact course you desire (date/location) to read the details, then click the “Register” button.
  3. If you look for another course, you may return to the cart via the small cart logo at the extreme upper right.
  4. Once you have added all courses needed, click “Proceed to Checkout” near the bottom right of the cart page.
  5. If you already have an account but haven’t logged in, select the link to Login as a returning customer.
  6. If you do not have an account, enter your desired account information on the left side of the page.
  7. Chose your payment method on the right (credit/debit card, PayPal account, etc.).
  8. Click the “Place Order” bottom near the lower right (prepayment is required for most courses).
  9. You will receive an email confirming the order & one confirming the course registration.
  10. If your course has an online component, see the “Accessing Your Course” help topic.
Accessing Your Course
  1. Be sure you access your online course at least one day before it begins (to test & download materials).
  2. If you are not logged in, click the “LOGIN” button near the upper right of the screen.
  3. Once logged in, hover your mouse over “MY ACCOUNT” where the “LOGIN” button was previously.
  4. Select “My Courses” from the dropdown menu & click the “Launch Course” link beside the appropriate one.
  5. Follow the instructions on each page of the course to progress.
  6. Pay Attention to the instructions to “Mark As Complete” at the bottom of each page.
  7. You may leave the course at any time by clicking the small home/house icon at the upper right.
  8. As the final step, you must click “Submit Course” for us to be aware of your completion.
  9. Please complete the brief survey that will follow your course submission.
  10. If your course requires reporting to a licensing agency, we will do so within two working days.
Using "Zoom" For Live Courses
  1. Most of our Online Live Webinars utilize Zoom technology.
  2. You may download and test Zoom using this link:
  3. You access Zoom from within your registered course (rather than a Zoom meeting ID).
  4. This ensures security since each link is unique to the course & has a built-in password.
  5. Simply access your course (see those instructions above).
  6. Progress to the step labeled “Participate” in your live course.
  7. Click the link in that step, which will have the time & date in the title.
  8. If you haven’t installed Zoom previously, you will be asked to download and install it now.
  9. When asked, select that you want to download/install, as well as connect with video and audio.
  10. Once connected, make sure you are unmuted (microphone icon) and announce yourself.
Accessing & Printing Your Certificates
  1. If you are not logged in, click the “LOGIN” button near the upper right of the screen.
  2. Once logged in, hover your mouse over “MY ACCOUNT” where the “LOGIN” button was previously.
  3. Select “Achievements” from the dropdown menu.
  4. Click the “Download” link for the certificate(s) you have earned.
  5. This will save a .pdf (Abode) file you may open and print.
  6. Remember that many of our courses are reported to the licensing agency electronically.
  7. In those cases, the certificate is simply for your records.
  8. While each course disappears from your account after completion, the certificates remain.